Billing, Cancellation, and Refund Policy

Public LogicHauler commerce is currently off. This policy documents prepared provider boundaries and will apply only when a purchase channel is deliberately activated with complete price and renewal disclosures.

Purchase authority

• Apple App Store purchases and subscription management are controlled by Apple. The app can open Apple's subscription-management experience and the server can verify provider state.
• Google Play purchases and subscription management are controlled by Google Play. The app can open Google's subscription-management experience and the server can verify provider state.
• Prepared direct Web billing uses Stripe for checkout, subscription operations, payment processing, and provider events. No public direct checkout is currently active.

The purchase screen or provider receipt controls the charged amount, currency, term, renewal, trial, tax, and seller disclosures for a transaction. Do not rely on a general product page as a substitute for the transaction terms.

Cancellation

Cancel through the provider that owns the subscription. Apple and Google provide their own subscription-management interfaces. Prepared Stripe management can request cancellation at the end of the paid period and can undo a scheduled cancellation when the provider allows it. Cancellation normally stops future renewal and does not promise immediate removal of paid-through access.

Deleting a LogicHauler account does not automatically cancel a provider subscription. Cancel the subscription separately before deleting the account.

Refunds and entitlement effects

Refund eligibility depends on provider policy, transaction facts, applicable law, and the reason for the request. LogicHauler does not promise an automatic or immediate refund.

Apple and Google control their customer refund processes for store purchases. LogicHauler support can help identify the correct provider path but cannot claim to execute those provider actions directly.

For prepared Stripe operations, a billing problem report creates a review record. Starting or approving an internal review does not itself issue or prove a refund. The current entitlement reconciliation accepts a provider-confirmed successful full refund tied to the known transaction authority. Partial, pending, rejected, or unbound provider events do not receive that same entitlement result.

Contact [email protected] with a safe receipt or request reference, provider name, purchase date, and a concise description. Do not send card numbers, bank details, provider secret identifiers, passwords, tokens, or raw receipts containing unnecessary personal data.